Working Solutions
https://www.workingsolutionsusa.com
https://www.workingsolutionsusa.com
USD
14.50
HOUR
true
CUSTOMER SERVICE
Posted: 12/04/2024
2024-12-04
2025-01-03
Employment Type:
Temp/Hire
Industry: CLERICAL
Job Number: 18812
Pay Rate: $14.50
Job Description
Job Purpose:
We are seeking a dedicated and enthusiastic CSR to join our team. In this role, you will receive (by telephone) requests for quotations, orders, and lead times from customers. You will make quotations on standard items, writes orders, and relay pertinent order information to customers. You will coordinate with other departments in handling purchase orders and providing service to customers. Will also work with the collection department on customer contacts. The ideal candidate will possess strong communication skills and passion for helping others.
Key Responsibilities and Accountabilities:
Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and distributors. Achieves and maintains rapport with customers and works to give them the best possible service.
Uses database system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Follows up on inquiries by checking delivery information.
Handles the needs of sales representatives and customers by area.
Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book and forwards to Sales Assistant for preparation of quotations.
Checks with credit department concerning credit status of customers.
Handles Returns Return Labels / Record Returned Items / Account Adjustments
Contacts distributors or checks computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements. Relays this information to customer.
Maintains files of customer accounts, active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
May perform other duties as assigned by management.
We are seeking a dedicated and enthusiastic CSR to join our team. In this role, you will receive (by telephone) requests for quotations, orders, and lead times from customers. You will make quotations on standard items, writes orders, and relay pertinent order information to customers. You will coordinate with other departments in handling purchase orders and providing service to customers. Will also work with the collection department on customer contacts. The ideal candidate will possess strong communication skills and passion for helping others.
Key Responsibilities and Accountabilities:
Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and distributors. Achieves and maintains rapport with customers and works to give them the best possible service.
Uses database system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Follows up on inquiries by checking delivery information.
Handles the needs of sales representatives and customers by area.
Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book and forwards to Sales Assistant for preparation of quotations.
Checks with credit department concerning credit status of customers.
Handles Returns Return Labels / Record Returned Items / Account Adjustments
Contacts distributors or checks computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements. Relays this information to customer.
Maintains files of customer accounts, active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
May perform other duties as assigned by management.
Job Requirements
Experience:
- Previous experience in a customer service environment is preferred.
- Strong verbal and written communication skills
- Proficient in data entry with attention to detail to ensure accuracy in records.
- Ability to analyze situations effectively and provide appropriate solutions to customers.
- A friendly demeanor with strong commitment to delivering excellent customer service.
For immediate consideration, please call 601-483-9111 or send a resume to jobs@workingsolutionsusa.com
- Previous experience in a customer service environment is preferred.
- Strong verbal and written communication skills
- Proficient in data entry with attention to detail to ensure accuracy in records.
- Ability to analyze situations effectively and provide appropriate solutions to customers.
- A friendly demeanor with strong commitment to delivering excellent customer service.
For immediate consideration, please call 601-483-9111 or send a resume to jobs@workingsolutionsusa.com
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Ready to kickstart your career in the vibrant community of Meridian, Mississippi? Nestled in Lauderdale County, Meridian offers a unique blend of southern charm, rich history, and abundant growth opportunities for job seekers. Imagine working in a city with landmarks like the historic MSU Riley Center and the beautifully restored Grand Opera House. Embrace the local cuisine with its famous Mississippi Delta-inspired dishes, then explore the arts scene at the Meridian Museum of Art or catch a show at the Meridian Little Theatre. With outdoor adventures at Bonita Lakes Park and endless recreational activities, Meridian provides the perfect backdrop for career success and a fulfilling lifestyle. Discover your next opportunity in this enchanting city today!